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Let’s start with a conversation.
No forms. No pressure. Just a genuine chat about where you are and where you want to be.
Complaints & Dispute Resolution
At My Financial Mentors, we are committed to providing high-quality advice and service. If you have a concern or complaint, we encourage you to let us know so we can resolve it promptly and fairly.
Step 1 – Contact Us
Please contact us in writing or by phone so we can investigate the matter:
My Financial Mentors Pty Ltd
Email: martin@myfinancialmentors.com.au
Phone: +61 2 8821 7090
We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.
Step 2 – Licensee Review
If your complaint is not resolved to your satisfaction, you may contact our licensee:
Madison Financial Group Pty Ltd
AFSL 409 445
Phone: 02 9998 4200
Website: www.madisonfinancial.com.au
Madison has an internal dispute resolution process and will provide you with a written response within required regulatory timeframes.
Step 3 – External Dispute Resolution
If your complaint is not resolved through the internal process, you may lodge a complaint with:
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
AFCA provides fair and independent financial services complaint resolution that is free to consumers.